ACC IT Service Desk
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Popular KB Article Topics
List of Knowledge Base Articles
- 10 Tech Tips for Faculty and Staff
- 10 Tech Tips for Students
- ACC IT Laptop Refresh Packet - Full Packet
- ACC IT Laptop Refresh Packet - Part 1 - Backup Computer
- ACC IT Laptop Refresh Packet - Part 2 - Autopilot
- ACC IT Laptop Refresh Packet - Part 3 - New Computer
- ACC IT Laptop Refresh Packet - Part 4 - Application Portal
- ACC Laptop Lockers
- Adding and Removing Printers to ACC Provided Computers
- Adding an Events Section to Your SharePoint Page
- Adding an Event to the Events Section of Your SharePoint
- Adding A Printer - Mac
- Advanced Conference User guide
- Allow Someone to Schedule Webex Meetings on Your Behalf in Microsoft Outlook for Windows
- AnyConnect How to Use - macOS
- AnyConnect How to Use - Windows
- Apple TV Users Guide
- Badge and Door Access Request Demo
- Basic Troubleshooting on ACC Wireless Network (macOS)
- Basic Troubleshooting on ACC Wireless Network (Windows)
- Best Practices for Using Zoom
- Citrix Desktops Features List
- Classroom AV Manual
- Classroom Instructional Poster
- Classroom Technology Guide - Advanced AV
- Classroom Technology Guide - Clickshare Guide
- Classroom Technology Guide - Simple AV
- Classroom Technology Guide - Teams Guide
- Classroom Technology Guide - Zoom
- Collaboration Classroom Technology User Guide
- Configuring Webex Voicemail
- Connecting to a Shared Calendar
- Connecting Your Device to Wi-fi at ACC
- Create a contact group or distribution list in Outlook for PC
- Delegate Email Access in Outlook
- Dual Monitor Setup
- DUO MultiFactor Authentication - How to Enroll into DUO
- DUO MultiFactor Authentication - How to Reactivate the Duo MFA Mobile App
- Enable Pop-Ups in Popular Browsers
- Events in SharePoint Comprehensive Documentation
- File Sharing in Microsoft Teams
- FollowMe Printing
- FollowMe Printing for Students
- Getting Started with Zoom in a Web Browser
- How to Access/Print from PaperCut
- How to Access a Secondary Email in Outlook.com
- How to Access a Shared Mailbox in Outlook.com
- How to Access OneDrive in File Explorer
- How to Access SharePoint
- How to Access Staff Email via myACC
- How to Access Student Email via myACC
- How to Access the SharePoint Start Page
- How to Add/Remove a Shared Mailbox in the Outlook Application
- How to Add a Member in SharePoint
- How to Add an Email Address to a Safe Senders List Outlook.com Web
- How to Add Any Language to Citrix
- How to Add a Secondary Email Account in the Outlook App
- How to Add a Shared Mailbox as a Email Account
- How to Add a Shared Mailbox in New Outlook
- How to Add a Shared Room or Resource Calendar to Outlook Classic
- How to Add a Signature in Outlook.com
- How to Add a Signature in the Outlook Application
- How to Add OneDrive in Citrix
- How to Add Outside/External Members to SharePoint
- How to Add Sharp FollowMe printer - Mac
- How to Add your Arapahoe email to the Mail app for iPhone or iPad
- How to Apply a Sensitivity Label on an Email
- How to Approve or Reject Door Access Requests
- How to Change Default Browser in Outlook for Links
- How to Change Meeting Settings in Zoom
- How to Change Power Settings Windows
- How to Change Sound Settings for Microsoft Teams
- How to Change the Default Font within Outlook
- How to Change the Power Plan via Local Group Policy
- How to Change Voicemail Greeting via the Internet
- How to Change WebEx Audio Settings
- How to Check Sound and Microphone Settings in Windows 11/10
- How to Clear Cached Exchange Mode in Outlook
- How to Clear Cache in Popular Browsers
- How to Compress Files
- How to Connect to Shared Mailbox/Calendar in macOS Outlook
- How to Create a Desktop Shortcut
- How to Create a Digital Signature in Adobe Acrobat Pro
- How to Create Fillable PDF Files
- How to Delete Outlook Rules/Alerts
- How to Delete your Profile Picture in Microsoft Office 365
- How to digitally sign a PDF in Acrobat Pro
- How to Draw with Microsoft Office
- How to Enable a Zoom Recording Disclaimer
- How to Enable Cached Exchange Mode in Outlook
- How to enable Polling/Quizzes in Zoom
- How to Enable Wi-Fi Calling on iPhone
- How to Export Bookmarks/Favorites from Microsoft Edge
- How to Export Bookmarks from Google Chrome
- How to Export Bookmarks in Mozilla Firefox
- How to Export Bookmarks in Safari
- How to Export Zoom Participant Reports
- How to Fax through Email/Imagical eFax Instructions
- How to Fill and Sign PDF forms with Adobe Reader
- How to Fix: Citrix Login Error
- How to Fix the Email Address is no Longer Valid Error in Outlook
- How to Fix the HTTP 500 Error
- How to Fix the Issued Token Email Error
- How to Fix the Work Offline Status in Outlook
- How to Fix to the Citrix Adobe Update Error
- How to Forward Calls from your Extension
- How to Forward Mail from a Shared Mailbox to Multiple People
- How to Free up Storage Space for OneDrive
- How to Hard Reset Lenovo Laptops
- How to Import Bookmarks/Favorites in Microsoft Edge
- How to Import Bookmarks into Google Chrome
- How to Import Bookmarks into Mozilla Firefox
- How to Import Bookmarks into Safari
- How to Install Adobe Acrobat Pro
- How to Install Office 365 for Faculty/Staff
- How to Install Office 365 for Students
- How to Install the Office Add-in "FindTime" to Outlook
- How to Log into Citrix via a Web Browser
- How to Log into Citrix Workspace
- How to Log into LinkedIn Learning for Staff/Faculty
- How to Log into LinkedIn Learning for Students
- How to Log into myACC
- How to Log into myACC & Email for CE Instructors
- How to Log into Outlook.com for Students
- How to Log into WebEx
- How to Log into WebEx Contact Center
- How to Log into WebEx iOS
- How to Log into WebEx on macOS
- How to Log into Zoom - Desktop Application
- How to Log into Zoom - Web Browser
- How to Log Out/In to Outlook on your iPad/iPhone
- How to Manually Sign Out of Citrix via Ctrl + Alt + Delete
- How to Map a Shared Network Drive - Mac
- How to Map a Shared Network Drive - Windows
- How to Move Files to OneDrive
- How to Mute All and Unmute All in Zoom
- How to Prepare a Adobe Acrobat Pro Form with Signatures
- How to Recognize Badge Requests and Complete Badge Tasks
- How to Reconnect OneDrive for Windows
- How to Refresh Desktop Apps in Citrix
- How to Remove Email Forwarding for Faculty - Outlook.com
- How to Remove Email Forwarding for Students - Outlook.com
- How to Remove your Outlook Account
- How to Report Spam/Phishing Emails
- How To Reserve A Laptop Cart
- How to Reset/Power Cycle Docking Station
- How to Reset Citrix Workspace
- How to Reset WebEx
- How to Reset your MyACC Mac Password
- How to Reset your Student Password
- How to Save a Document as a PDF Onedrive version
- How to Save a Document as a PDF Word Desktop version
- How to Scan to Email on Sharp MX
- How to Schedule Meetings Using Zoom
- How to Send an Email with a Sensitivity Label
- How to Send From Secondary School Email Address
- How to Set a Default Browser
- How to set Adobe Acrobat as the default app for PDFs in Windows 11
- How to Set Up Automatic Replies/Out of Office for Shared Mailbox
- How to set up Out of Office for Mailbox Outlook.com
- How to Set up Student Loaner Laptops
- How to Set up Student Microsoft 365 Account For MFA
- How to Set Windows Media Player as a Default App
- How to Share a File within an Application
- How to Share Documents From OneDrive
- How to Share Files From OneDrive in File Explorer
- How to Share your Calendar in Outlook
- How to Sign into Adobe Acrobat Pro
- How to Sign in to Capture One
- How to Sign into Microsoft Teams on an iPad
- How to Sign in to Outlook - Faculty/Staff
- How to Sign into Outlook on an iPad
- How to Sign Out/Sign In of Outlook - Mac
- How to Subscribe to a Ticket/Receive Notifications in Jira
- How to Switch Between Outlook Profiles
- How to Switch Sites/Portals in the New myACC Portal
- How to Sync and Backup Files to OneDrive
- How to Sync SharePoint with File Explorer
- How to Transfer a Call Using Webex Contact Center
- How to Turn Off "Save as PDF Portfolio" in Adobe Acrobat
- How to Turn off Laptop Encryption for Laptop Reset
- How to Turn on Wi-Fi calling Android devices
- How to Update Citrix Workspace
- How to Update Webex
- How to Update Your iPad
- How to Update Zoom
- How to Upgrade Mac OS
- How to Upload a File from OneDrive to D2L
- How to Upload Files to OneDrive
- How to use Document Camera as Zoom Camera
- How to Use Dual Monitors with Citrix in Windows
- How to Use Microsoft Teams Overview
- How to Use the ACC Application Portal
- How to use the Call Queue via Citrix
- How to Use WebPrint M2527
- How to Use Zoom in Citrix
- How WiFi Works
- Instructions for BYOD and iPad Printing at Sturm Campus
- Invalid file names and file types in OneDrive and SharePoint
- iPad: How to Clear the Cache on Popular Browsers
- Joining ACC Microsoft Teams Classroom as a guest with ACC email
- Keeper End-User Guides
- Keeper Password Manager
- Laptop Cart Procedure
- Listen Everywhere Assisted Listening (Students)
- Listen Everywhere Microphone (Instructors)
- Logging into Adobe CC for Student in ACC Classroom
- Logging into VPN with Duo Multi Factor Authentication
- M1800 Half Moon Users Guide
- M1900 Summit Room Users Guide
- M2900 Waring theater user guide
- M3160 M3010 M3030 Classroom user guide
- Mac: How to Find the Computer Name
- MacBook Setup
- Mac - Change Password When Offsite
- MAC OS How to find RAM and Disk Space
- Mac users, adding or updating E911 Location in Webex
- Microphone and Camera Settings in Citrix
- Microsoft Office Tenant Migration Guide
- Microsoft Teams/SharePoint - How to Add a Channel
- New Classroom Tech Intro
- New Hire IT Packet
- Outlook - Clearing Autocomplete Cache
- Quick Start Guide for Hyflex
- Registering for a Course Through the Discovery Tool in D2L
- Reset My Password Through myACC Portal
- Retrieving Attachments from Archived Emails
- Scheduling Microsoft Teams Meetings with Outlook
- Screen Mirroring - iPad
- Securing Your Zoom Meeting from Unwelcome Attendees
- Shared Drives Not Connecting Fix
- Sharing a document residing OneDrive via iPad or iPhone
- Sharing an iOS Device Screen in Zoom
- Softchalk Instructional Tool
- Standard Classroom Users Guide
- Starting and Joining Calls in Microsoft Teams
- Steps for Reconnect OneDrive - MacOS
- Students as Guests MS Teams Student Experience
- Sturm 123 Community Room Hyflex Upgrades
- Sturm 224 Hyflex Upgrade
- Sturm Campus Audio Distortions With BYOD
- Sturm Campus Podium Doc Cam
- Sturm Campus Podium Keyboard
- Sturm Collaboration Classrooms Aver Camera Soundbar
- Sturm Listen Everywhere FAQ
- Sturm Pod Rooms BYOD Connections
- Sturm Recording with Podium Doc Cam
- Teams Permissions in Mac OS
- To print a file from an iPad in the Child Development Center
- Using Breakout Rooms in Zoom
- Using The Collaboration Capable Classrooms
- Using touch display in classroom
- Using Zoom with Dual monitors
- Voicemail Setup Instructions
- Webcam not working in Chrome
- Webex Calling Basics
- WebEx Resources and Scheduling
- Windows 10 How to find installed memory and disk size
- Windows How to Find the Computer Name