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How to Transfer a Call Using Webex Contact Center

How to Transfer a Call Using Webex Contact Center

 

 

  1. With the call active, open up Webex Contact Center and select “Transfer”:



  2. In the “Transfer Request” Menu, select “Dial Number”:



  3. Enter the phone number you would like to transfer to with the prefix of “91” if it is an external call, and select “Transfer” at the bottom right:





  4. The call will now be transferred.

    If you have further questions, please give us a call at: 303-797-5900 or open a ticket at: Help.arapahoe.edu.

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