How to Transfer a Call Using Webex Contact Center

With the call active, open up Webex Contact Center and select “Transfer”:

Open

In the “Transfer Request” Menu, select “Dial Number”:

Open

Enter the phone number you would like to transfer to with the prefix of “91” if it is an external call, and select “Transfer” at the bottom right:

The call will now be transferred.

If you have further questions, please give us a call at: 303-797-5900 or open a ticket at: Help.arapahoe.edu.