How to Log into WebEx Contact Center

WebEx Contact Center has replaced CISCO Finesse as our call queue service. 

1. Open Google Chrome, go to this URL: https://desktop.wxcc-us1.cisco.com/

2. Enter your Arapahoe email in the WebEx login screen.

Open

3. In the next screen, enter your Arapahoe email.

a. Click Next.

Open

4. Enter your myACC password.

   1. Click Sign in.

5. You can click Yes on the next screen.

6. Once you log in, you will need to enter your extension.

   a. If you have a 797 extension, you will need to have 303 as the prefix.

       1. i.e. 3037975000

   b. If you have a 128 extension, you will need the 555 prefix.

       1. i.e. 5551280000

   c. Make sure that you are in the right queue if you have multiple.

7. Click Submit.

8. To make yourself available, click on Unavailable and then select Available.

9. If you get a pop up to allow notifications, click Allow.

10. If you get a pop up saying Install application, you can click that so that you have WebEx CC pinned to your taskbar and installed on your computer for easy access.

11. Now, you will be available to take calls in WebEx Contact Center.