How to Reset Citrix Workspace

There are times where you may have some difficulty connecting to Citrix Workspace. If you have tried other things with no resolution, resetting the Citrix workspace can be a good next troubleshooting step.

1. Locate the caret icon at the bottom right hand side of your Windows task bar:
   
   

   Open

   

   
   
   

2. Click on the caret icon to display a list of your apps that are currently running:
   
   

   Open

   

   
   
   

3. Within the list of apps, you should see the Citrix Workspace logo:
   
   

   
   
   

4. Right click on the Citrix logo, and select “Advanced Preferences”:
   
   

   
   
   

5. Within the “Advanced Preferences” menu, select “Reset Citrix Workspace”:
   
   

6. On the “Are you sure you want to reset Citrix Workspace?” dialog box, select “Yes, reset Citrix Workspace”:
   
   

   
   
   

7. You will receive a confirmation that states that your Citrix Workspace was reset to the default settings. Select “OK”:
   
   

   
   
   

8. You will now need to sign into Citrix workspace once more. Please view the following knowledge base article for guidance on signing into Citrix workspace: https://arapahoe.atlassian.net/servicedesk/customer/kb/view/5015046
   
   

If you have any further difficulties, please give us a call at: 303-797-5900 or open a ticket at: Help.arapahoe.edu.