To remove your Outlook profile in case of Outlook not working properly, follow these instructions:
Make sure to read through the entire article on this process.
1. Close out of Outlook.
2. Click the Start button and then type Control Panel.
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a. Close out any remaining windows from this process.
9a. Make sure to restart the computer!
10. Open Outlook.
a. There may be a pop up saying enter a profile name.
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b. Click Connect.
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12. If you get a Windows Security Pop up:
a. Enter your Arapahoe email (i.e. firstname.lastname@arapahoe.edu).
b. Enter your myACC password.
c. Make sure to check Remember Credentials!
d. Click OK.
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13. Uncheck Set up for Outlook Mobile.
1413. Click Done.
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1514. Your email should start and load all your emails.
a. If it doesn't load emails:
1. Click Send/Receive at the top.
2. Click Update Folder.
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If you keep getting a pop up for logging into Outlook, contact a. This may take some time.
Any questions? Contact the ACC IT Helpdesk at 303-797-5900 for further help as this has to do with your account possibly being lockedor go to help.arapahoe.edu and create a ticket.