NOTE: This will not work in Citrix. You will have to do this outside of Citrix. If the issue is happening in Citrix, doing this outside of Citrix should fix the issue within Citrix.If a shared drive is not connecting and has a red X over it, follow these instructions for the fix:
Note: Process 1 and Process 3 will not work in Citrix. Follow process 2 for Citrix.
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Process 1: Restarting
1. Restart the computer.
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This will usually fix the issue. If not,
Process 2: Disconnect and Reconnect Network Drive
Right-click the drive and click Disconnect.
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2. Right-click This PC and select Map Network Drive.
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3. Select the appropriate drive letter.
4. Enter the address i.e. \\ccc\arapahoe\advising.
5. Make sure Reconnect at Sign-In is checked.
6. Click Finish.
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7. The drive should show up in File Explorer.
Process 3: Flushing DNS
1. Right-click the Start button and select Run.
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32. Type cmd and press Enter.
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43. In the command prompt window, type ipconfig /flushdns and press enter.
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a. The prompt should print this if successful.
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54. Exit out of command prompt and restart the computer.
6. The issue should be fixed. If not, contact the ACC IT Helpdesk at 303-797-5900.