NOTE: This will not work in Citrix. You will have to do this outside of Citrix. If the issue is happening in Citrix, doing this outside of Citrix should fix the issue within Citrix.
If a shared drive is not connecting and has a red X over it, follow these instructions:
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6. The issue should be fixed. If not, contact the ACC IT Helpdesk at 303-797-5900.