ACC Laptop Refresh Packet
Table of Contents
OneDrive Desktop, Documents & Pictures Backup
Screenshots of Important Information
How to Log into Outlook Application
How to Add Shared Mailboxes in the Outlook Application
How to Restore a Signature in Outlook
How to Sync SharePoint with File Explorer
How to Log into Microsoft Teams
How to Log into WebEx Contact Center
How to Log into Citrix Workspace
How to Log into Adobe Acrobat Pro
Keeper – Authorizing a New Device
Autopilot Application Installation
How to Navigate this Packet
This packet is divided into four sections: Backup Old Computer, Autopilot Process, New Computer Restore, and Autopilot Application Installation.
If there is anything that doesn’t apply to you in this packet i.e., you do not use sticky notes, you can skip that section and go to the next.
To go to a specific portion of this packet, you can either click on the section in the Table of Contents or go to the Bookmarks pane and select which section to go to.
To activate the Bookmarks Pane:
Click the Bookmarks icon on the left-hand side.
The list will show, and you will be able to select the section you would like to go straight to.
For example, you can click Backup Folder Creation and the document will jump to the OneDrive Backup section.
To quickly go back to the Table of Contents, click Back to Table of Contents at the bottom of each page.
If you have any questions or concerns, please don’t hesitate to contact the ACC IT Department at 303-797-5900, create a ticket at help.arapahoe.edu or stop by M1650 for assistance.
Checklist
Everything in this Checklist has a detailed explanation throughout this packet.
To quickly come back to the Checklist, click Back to Checklist at the bottom of each page.
Back up information:
☐ Create a folder in their OneDrive called BackupsDate (replace date with current date). Put all files in this folder.
☐ Check that OneDrive is backing up the Desktop, Documents & Pictures.
☐ Export Bookmarks from all browsers used.
☐ Back up Outlook signature.
☐ Back up Sticky Notes.
☐ Check the Downloads folder, C drive, Music folder and Video folder for anything stored and put in Backups folder.
☐ Screenshot of Desktop including pinned taskbar items.
☐ Screenshot of Shared Network Drives.
☐ Screenshot of Printers.
☐ Screenshot of Share Points.
☐ Screenshot of Shared Mailboxes.
☐ Screenshot of Programs and Features.
☐ Right-click the OneDrive & Share Points at the root and click Free Up Space for each one to put all files in the cloud.
Autopilot Process:
☐ Open new laptop from the box.
☐ Plug it into power and ethernet.
☐ Enter your ACC Email.
☐ Enter your myACC Password.
☐ Let the Autopilot process finish.
New laptop setup:
☐ Log into Computer.
☐ Log into OneDrive.
☐ Import bookmarks to all browsers used.
☐ Log into Outlook.
☐ Add any Shared Mailboxes within Outlook.
☐ Restore Outlook signature.
☐ Restore Sticky Notes.
☐ Map shared network drives.
☐ Map Share Point sites.
☐ Log into Microsoft Teams.
☐ Log into Zoom.
☐ Log into WebEx.
☐ Log into WebEx Contact Center (If applicable).
☐ Copy all Downloads, C Drive, Music, and/or Videos from the backup to their appropriate folders.
☐ Map Printers.
☐ Open the ACC Application portal to download software.
☐ Keeper New Computer Authorization.
Autopilot App Installation:
☐ Install Apps.
Backup Old Computer
Backup Folder Creation
1. Open your OneDrive folder and create a new folder called BackupsDate (replace Date with the current date).
2. This will be where everything will be saved for this backup.
3. If you are not logged into OneDrive, you can go down to the New Computer Restore section, follow the OneDrive login tutorial and then come back up to finish the backup process.
OneDrive Desktop, Documents and Pictures Backup
1. Go to the bottom right of the screen and click the OneDrive icon.
2. Click the Gear icon and Click Settings.
3. Click Sync and Backup -> Click Manage Backup.
4. Make sure everything is selected.
5. Click Save Changes.
6. Now, OneDrive is backing up.
Bookmark Export
Chrome Bookmark Export
1. Open your Google Chrome browser.
2. Click on the 3 vertical dots at the top right of Google Chrome.
3. Click Bookmarks and lists
4. Click on Bookmark Manager.
5. Click the 3 vertical dots at the top right corner.
6. Click Export Bookmarks.
7. From here, it will open your File Explorer where you will be able to choose the location you would like to save your bookmarks. Browse to your Backups folder and rename the bookmarks file to Chrome Bookmarks. Select Save:
Microsoft Edge Bookmark Export
1. Open Microsoft Edge
2. Click the 3 horizontal dots at the top right:
3. Click Favorites:
4. In the Favorites menu, select the 3 horizontal dots.
5. Click Export Favorites
6. From here, it will open your File Explorer where you will be able to choose the location you would like to save your bookmarks. Browse to your Backups folder and rename the bookmarks file to Edge Bookmarks. Click Save:
Firefox Bookmark Export
1. Open Firefox.
2. Click the three horizontal lines in the top right corner
3. Click Bookmarks.
4. Click Manage Bookmarks:
5. Click All Bookmarks, Click Import and Backup, then Export Bookmarks to HTML…:
6. From here, it will open your File Explorer where you will be able to choose the location you would like to save your bookmarks. Browse to your Backups folder and rename the bookmarks file to Firefox Bookmarks. Click Save:
Outlook Signature Backup
To back up your signature, you can either find a sent email or copy your signature to a word document to use on your new computer.
Sticky Note Backup
To back up your sticky notes, make sure you are logged into the Sticky Notes app. This will sync your sticky notes.
1. Open the Sticky Notes app.
2. Click the Gear icon on the top right.
3. Click Sign in.
4. Make sure that your Arapahoe account is selected.
5. Click Continue.
6. Your Sticky Notes should be synced with your account.
Drive Check
1. Double-check that you do not need anything out of your Downloads, Music, Videos or if you have stored anything on your C Drive. If there is anything you wish to keep in these folders, create a folder in the backups folder with the corresponding name so that you can restore them. These folders are not backed up by OneDrive.
Screenshots of Important Information
1. Taking screenshots of what you have is very important as it can be hard to remember how the computer was set up.
2. Use the snipping tool or your preferred screenshot application. Save all screenshots in the backups folder.
3. Take screenshots of the following:
a. All of your printers.
i. Open Settings –> Devices –> Printers & Scanners.
ii. Take a screenshot of all the printers.
b. Take a screenshot of your full desktop including your pinned programs on your taskbar.
i. This is for knowing what you had pinned on the taskbar.
c. Screenshot of Shared Drives.
i. Open File Explorer -> Expand This PC.
d. Screenshot of Share Points.
i. Open File Explorer -> Expand Colorado Community College System
e. Screenshot of Shared Mailboxes.
i. Open Outlook -> Collapse all mailboxes by clicking the arrow next to the name for easier viewing.
f. Screenshot of Programs and Features.
i. Open Control Panel -> Programs and Features -> Click Uninstall Program -> Maximize the Window -> Take Screenshots of all Programs.
i. if you have special software that is not part of the normal package, inform IT to install it for you.
OneDrive – Free Up Space
1. After copying everything to the Backups folder, you will need to free up space to confirm everything is in the cloud.
2. Right-click OneDrive -> click Free up space.
3. Right-click all SharePoint sites in File explorer -> click Free up space.
Autopilot Process
1. Open your brand new computer from the box and plug in the power adapter and connect via ethernet or Wi-Fi.
a. Connecting via ethernet may require an adapter.
2. Turn on the computer and it will do some setup.
3. Once the login page comes up, enter your ACC email.
a. Click Next.
4. Enter you myACC password.
a. Click Sign In.
5. That’s all you need to do! The Autopilot computer will do the rest. This may take a max of 20 minutes.
6. Once it has finished, it will show the login screen.
New Computer - Restore Data
Once the computer is done with the Autopilot process, it will give you the login screen.
How to Log into your Computer
1. On the computer screen, press the space bar or click the screen.
2. Enter your S# and then your myACC password.
3. Press Enter.
4. The computer will start preparing Windows.
How to Log into OneDrive
1. Click on Start → Search OneDrive.
2. OneDrive will ask you to sign into an account.
a. You will use your Arapahoe email for your account.
3. OneDrive will let you know where the folder will be located.
a. Click Next.
4. OneDrive will ask you to back up your Desktop, Documents, and Pictures. Make sure that these three are selected.
a. Click Continue.
5. Click Next 3 times.
6. Click Later at the Get the Mobile App.
7. Click Open My OneDrive folder.
8. Now you have access to your OneDrive in File Explorer.
a. It should say OneDrive – Colorado Community College System.
Bookmark Import
Chrome Bookmark Import
1. Open your Google Chrome browser.
2. Click on the 3 vertical dots at the top right of Google Chrome.
3. Click Bookmarks and lists
4. Click on Bookmark Manager.
5. Click the 3 vertical dots at the top right corner.
6. Click Import Bookmarks.
7. Browse to your Backups folder and select the Chrome Bookmarks HTML file.
8. Click Open.
Microsoft Edge Bookmark Import
1. Open Microsoft Edge
2. Click the 3 horizontal dots at the top right:
3. Click Favorites:
4. In the Favorites menu, select the 3 horizontal dots.
5. Click Import Favorites
6. In the Import browser data menu, scroll down until you see Import from other browsers. Select Choose what to import:
7. Click Favorites or bookmarks HTML file.
8. Select Choose file.
9. Browse to your Backups folder and select the Edge Bookmarks HTML file.
10. Click Open.
Firefox Bookmark Import
1. Open Firefox.
2. Click the three horizontal lines in the top right corner.
3. Click Bookmarks.
4. Click Manage Bookmarks:
5. Click All Bookmarks, Click Import and Backup, then Import Bookmarks to HTML…:
6. Browse to your Backups folder and select the Firefox Bookmarks HTML file.
7. Click Open.
How to Log into the Outlook Application
1. Click Start and search Outlook.
2. Click Connect.
a. The email should auto populate but if not, enter your email.
3. Make sure Set up Outlook Mobile on my phone, too is unchecked.
4. Click Done.
5. Outlook will now open.
How to Add Shared Mailboxes in the Outlook Application
1: Go to File > Account Settings > Account Settings.
2: In the Account Settings window, go to the Data Files tab. Make sure your email address is highlighted and click the Settings button.
3: In the Microsoft Exchange window, go to the Advanced tab. Click the Add button, type in your shared mailbox email address, and click the OK button.
4: Click the Apply button and then the OK button in the Microsoft Exchange window, then click the Close button in the Account Settings window.
a. Your shared mailbox will now appear in the Outlook Folder Pane on the left.
5. It can take some time for all the folders and emails to load.
How to Restore a Signature in Outlook
1. Open Outlook.
2. Click on File.
3. Click on Options.
4. Click Mail.
5. Click Signatures.
6. Click the New button.
7. Enter a name for the signature.
a. This can be anything you want.
8. Make sure that the signature is selected in both of the fields on the right.
9. Enter or paste your signature.
a. You can find templates for ACC at arapahoe.edu/signatures.
b. Edit the signature to match your name, title, phone number.
c. You can also find a sent email and copy your signature.
10. Once you have finished your signature, click OK.
11. Click OK.
12. Now, your signature is at the bottom.
How to Restore Sticky Notes
1. Click Start and search for sticky notes.
2. Click the Gear icon on the top right.
3. Click Sign in.
4. Make sure that your Arapahoe account is selected.
5. Click Continue.
6. Your Sticky Notes should populate.
How to Add Shared Drives
1. Click Search next to start button.
2. Type in File Explorer and click to open.
3. On the left-hand side, right-click This PC.
4. Select Map Network Drive.
5. Choose whichever letter you prefer.
6. Type in share drive address, (for example, \\ccc\arapahoe\department).
7. Check box for reconnect at sign-in.
a. Don't click Browse.
8. Click Finish.
How to Sync SharePoint with File Explorer
1. Go to portal.office.com and sign in with your Arapahoe email and your myACC password.
2. Proceed to OneDrive by clicking on the 3x3 grid at the top left.
a. Select OneDrive.
3. From here, you will see your Shared Libraries from SharePoint on the left-hand side of the window.
4. Select the library and click the Go to Site at the top right to go to the SharePoint site.
5. Click Documents.
6. Click Sync.
7. Check Always Allow in the Pop up to allow the syncing to happen in OneDrive.
8. Click Open Microsoft OneDrive.
9. SharePoint will sync your Library. It may take a little bit.
How to Log into Microsoft Teams
1. Click the Start button and search for Microsoft Teams.
2. Click the Continue as button.
a. This will default to your Arapahoe email.
3. If the account does not match the account described, click Create or use another account and enter the email you would like to log in with.
4. Teams will launch.
How to Log into Zoom
1. Open the Zoom application from your desktop or device home screen and click the Sign In button.
2. Click the SSO button.
3. On the Sign In with SSO page, enter "arapahoe-edu" in the Company Domain field and click Continue.
4. You will then be directed to the CCCS Portal Sign In page. Enter your S-number and myACC password and click the Sign In button.
5. You will then be prompted to open the Zoom Meetings application. Click the Open button to finish signing into the Zoom Meetings Client. You may also want to check the box to always allow the app to open.
How to Log into WebEx
1. Click Start and search WebEx.
2. Click Agree to start the login process
3. Click Sign in.
4. Enter your Arapahoe email.
5. Click Next.
6. Enter your S# and myACC password.
a. Make sure that the S is capitalized.
7. Click OK to the Emergency Notification.
8. Now you will be logged into WebEx.
How to Log into WebEx Contact Center
WebEx Contact Center has replaced CISCO Finesse as our call queue service.
1. Open Google Chrome, go to this URL: https://desktop.wxcc-us1.cisco.com/
2. Enter your Arapahoe email in the WebEx login screen.
3. Enter your Arapahoe email
4. Enter your myACC password.
a. Enter your W# password if you are a student hourly/work study.
5. Click Yes to Stay signed in?
6. Once you log in, you will need to enter your extension.
a. If you have a 797 extension, you will need to have 303 as the prefix i.e. 3037975000.
b. If you have a 128 extension, you will need the 555 prefix. i.e. 5551280000.
c. Make sure that you are in the right queue if you have multiple.
7. Click Submit.
8. To make yourself available, click on Unavailable and then select Available.
9. If you get a pop up about allowing notifications, click Allow.
10. If you get a pop-up saying Install application, you can click that so that you have WebEx CC pinned to your taskbar and installed on your computer for easy access.
How to Log into Citrix Workspace
1. Click the Start button on the bottom left and open Citrix Workspace.
2. Enter citrix.arapahoe.edu into the Add Account pop up box.
3. Click Continue.
4. Enter ccc\S00000000 (enter real S#) and your myACC password.
5. Click Sign In.
6. You will need to enter your credentials again, but this is just for the first-time login.
a. After this, you will only need to do it one time.
7. Enter CCC\S# and your myACC password.
8. Click Log On.
9. You can then open the appropriate desktop to use Citrix.
How to Log into Adobe Acrobat Pro
Note: You will need access to Adobe Acrobat Pro to log in. If you don’t have access, contact the ACC IT Helpdesk.
1. Click Start and search Adobe Acrobat.
2. Log in with your Arapahoe email.
3. Click Continue.
4. In the next screen, enter your Arapahoe email.
5. Enter your myACC password.
a. Enter your W# password if you are a student hourly/work study.
6. Click Yes to Stay signed in?
7. You will now be logged into Adobe Creative Cloud to access Adobe Acrobat Pro.
How to Map Printers
Print Servers
The new print servers are labeled by audience and campus:
accprn01 (Administrative – Main campus)
accprn01i (Instructional – Main campus)
acccrmgt1 (Administrative/Instructional – Castle Rock campus)
Adding a new printer
Right click on the Start menu and select Run.
Type \\accprn01 (or the appropriate print server from the list above) and click OK.
On the list of printers that appears, double-click on the printer you want to add.
These are based on their location and are in alphabetical order. Consider where you are located and pick the appropriate printer.
Your computer will download drivers for the printer and open a Print queue window that you can close.
Add any other printers you wish to use by double-clicking.
When complete, close the printer list window.
Keeper – Authorizing a New Device
If you’re getting a device refresh and you use Keeper, you’ll need to make sure that you authorize the new device from your old one before you will be able to use Keeper.
1. On your new device, log into keepersecurity.com via your preferred web browser using your employee email and password.
2. Follow the instructions for Duo on your authorized device.
3. On your old device, log in and access your Keeper Vault. You will need to approve the new device from here once prompted.
4. On the new device, select the Keeper Push method.
5. From your Keeper Vault on the old device, this notification window will appear asking if you are trying to sign in, click Yes.
6. You should now have access to your Keeper Vault on your new device.
Autopilot Application Installation
The application portal is where you can install software without the need of IT.
Go to: https://portal.manage.microsoft.com
1. Log in with your ACC Email. Click Next.
2. Enter your myACC password. Click Sign in.
3. Click Yes to stay signed in.
4. Click Devices.
5. Click on the Gray bar. Do not select any devices below.
6. Select your device. Click Select.
7. Click on the 3 bars in the upper left corner.
8. Click Apps.
9. You will see all apps that are available to you:
10. Select the app you want to install and click Install.
11. Put a check in the box to Always allow… then click Open.
12. You will see this: Pending Sync.
13. The app will download and install.
14. Be patient as the software is downloading from the cloud, some can take as much as 7 minutes to install. You will get a notification from Intune about the installation.
a. It will look like this at the bottom right of your screen:
15. Once it is installed, the software is ready to use.
Some software is only available via group membership, only users in the group will see it listed.
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