If a shared drive is not connecting and has a red X over it, follow these instructions for the fix:
Process 1: Restarting
1. Restart the computer.
This will usually fix the issue. If not,
Process 2: Flushing DNS
1. Right-click the Start button and select Run.
2. Type cmd and press Enter.
3. In the command prompt window, type ipconfig /flushdns and press enter.
a. The prompt should print this if successful.
4. Exit out of command prompt and restart the computer.
Process 3: Disconnect and Reconnect Network Drive
1. Right-click the drive and click Disconnect.
2. Right-click This PC and select Map Network Drive.
3. Select the appropriate drive letter.
4. Enter the address i.e. \\ccc\arapahoe\advising.
5. Make sure Reconnect at Sign-In is checked.
6. Click Finish.
7. The drive should show up in File Explorer.
The issue should be fixed. If not, contact the ACC IT Helpdesk at 303-797-5900.
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