How to use the Call Queue via Citrix

1. Open Chrome, Firefox or Edge.

2. Enter citrix.arapahoe.edu.

3. Enter your username by typing CCC\S00000000 (replace with your S Number)

4. Enter your MyACC password.

5. Click Log On.

6. Click Detect Receiver.

    a. Follow any prompts that show up.

Logging into Call Queue in Citrix

1. You can install Citrix Workspace to log into the Call Queue or by using a Browser.

    a. Installing Citrix Workspace

2. Click the Call Queue Desktop - New.

3. Click Open.

Logging Into WebEx

1. Once the Desktop is loaded, double-click on the WebEx icon.

2. Enter your Arapahoe email.

3. Click Next.

4. Enter your S# and MyACC password.

5. Click OK.

6. Now you are logged into WebEx.

Logging into Finesse

1. Browse to https://uccx-pub.cccs.edu:8445 or click the link on the desktop.

2. Enter your S#, MyACC password, and your extension.

3. Click Sign in.

4. You will need to verify your audio settings in WebEx.

    a. Change WebEx Audio Settings.

Use Finesse the same way that you would normally and receive calls through your call queue.

If you have any questions or issues, please contact the ACC IT Helpdesk for further assistance.