If a shared drive is not connecting and has a red X over it, follow these instructions for the fix:
Note: Process 1 and Process 2 3 will not work in Citrix. Follow process 3 2 for Citrix.
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Process 1: Restarting
1. Restart the computer.
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This will usually fix the issue. If not,
Process 2
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1. Right-click the Start button and select Run.
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2. Type cmd and press Enter.
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3. In the command prompt window, type ipconfig /flushdns and press enter.
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a. The prompt should print this if successful.
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4. Exit out of command prompt and restart the computer.
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: Disconnect and Reconnect Network Drive
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Right-click the drive and click Disconnect.
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2. Right-click This PC and select Map Network Drive.
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7. The drive should show up in File Explorer.
Process 3: Flushing DNS
1. Right-click the Start button and select Run.
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2. Type cmd and press Enter.
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3. In the command prompt window, type ipconfig /flushdns and press enter.
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a. The prompt should print this if successful.
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4. Exit out of command prompt and restart the computer.
The issue should be fixed. If not, contact the ACC IT Helpdesk at 303-797-5900.
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