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2. Go to https://cccs.login.duosecurity.com/ and enter the email address and click the Next button. Then enter the password and click the Log in button.
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3. In the Duo self-service portal, click My Settings & Devices. Multi-factor authentication must be completed in order to add or update settings. Because the new phone has the same phone number, the user can choose either Call Me or Enter a Passcode to complete multi-factor authentication. Follow Step 3b or Step 3c in this knowledgebase article to complete multi-factor authentication.
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4. On the My Settings & Devices page, click the Device Options button and then click the Reactivate Duo Mobile button.
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5. Starting at Step 6, follow the instructions in this knowledgebase article to complete the Duo Mobile reactivationWhen DUO asks for authentication, click More Options.
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4. Click Manage Devices.
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Click on Text message passcode.
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Enter the passcode that was texted to your phone.
Click Verify.
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Once you’re in, click I have a new phone.
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Click Get Started.
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Make sure that you have DUO mobile installed on your new phone. Click Next.
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Scan the QR code from the DUO Mobile app on your phone.
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Click Continue.
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You are good to go.
If you have any questions, feel free to reach out to the ACC IT Helpdesk at 303-797-5900 or create a ticket at http://help.arapahoe.edu for further assistance.