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3. In the Duo self-service portal, click My Settings & Devices. Multi-factor authentication must be completed in order to add or update settings. Because the new phone has the same phone number, the user can choose either Call Me or Enter a Passcode to complete multi-factor authentication. Follow Step 3b or Step 3c in this knowledgebase article to complete multi-factor authentication.
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5. Starting at Step 6, follow the instructions in this knowledgebase article to complete the Duo Mobile reactivation.
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