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1. Locate the caret icon at the bottom right hand side of your Windows task bar:
   

   

   
   

2. Click on the caret icon to display a list of your apps that are currently running:
   

   

   
   

3. Within the list of apps, you should see the Citrix Workspace logo:
   

   

   
   

4. Right click on the Citrix logo, and select “Advanced Preferences”:
   

   

   
   

5. Within the “Advanced Preferences” menu, select “Reset Citrix Workspace”:
   

   

6. On the “Are you sure you want to reset Citrix Workspace?” dialog box, select “Yes, reset Citrix Workspace”:
   

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7. You will receive a confirmation that states that your Citrix Workspace was reset to the default settings. Select “OK”:
   

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8. You will now need to sign into Citrix workspace once more. Please view the following knowledge base article for guidance on signing into Citrix workspace: https://arapahoe.atlassian.net/servicedesk/customer/kb/view/5015046
   

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