How to Log into WebEx Contact Center WebEx Contact Center has replaced CISCO Finesse as our call queue service.
1. Open Google Chrome, go to this URL: https://desktop.wxcc-us1.cisco.com/
2. Enter your Arapahoe email in the WebEx login screen.
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3. In the next screen, enter CCC\S# and your Arapahoe email.
a. Click Next.
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Enter your myACC password.
a. This will be CCC\W# and W# password for Work Studies/Student workers.
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Click Sign in.
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You can click Yes on the next screen.
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6. Once you log in, you will need to enter your extension.
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c. Make sure that you are in the right queue if you have multiple.
57. Click Submit.
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8. To make yourself available, click on Unavailable and then select Available.
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If you get a pop up to allow notifications, click Allow.
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If you get a pop up saying Install application, you can click that so that you have WebEx CC pinned to your taskbar and installed on your computer for easy access.
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11. Now, you will be available to take calls in WebEx Contact Center.
Any questions? Contact the ACC IT Helpdesk at 303-797-5900 or email helpdesk@arapahoe.edu for further assistance.
Updated By
Karna Johnson
Last Updated
Feb 25, 2022, 11:34 AM
Created By
Karna Johnson
Created At
Feb 25, 2022, 11:34 AM