Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

How to Fix the Issued Token Email Error

If you are trying to log into your student email and you receive this error: 

 

"Sorry, but we’re having trouble signing you in.

AADSTS20001: The sign-in response message does not contain an issued token."

 

Request Id: b66a0312-85c3-4a64-b72d-57838f290500

...

Flag sign-in errors for review: Enable flagging

 

The best thing to do is clear your cache

This will usually solve the issue.

If that does not work, try a different browser to see if the error replicates itself.  

 

Any questions? Contact the ACC IT Helpdesk at 303-797-5900 or email helpdesk@arapahoe.edu for further assistance.

Updated By

Karna Johnson

Last Updated

Feb 25, 2022, 2:04 PM

Created By

Karna Johnson

Created At

Mar 8, 2021, 11:06 AM