{"xsrfToken":"37771ba3da8c9a1f37249a8d53034c4610a336c9_lout","branding":{"id":"7","key":"aisd","name":"ACC IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#473178","headerLinkHoverBGColor":"#473178","headerBadgeColor":"#473178"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/49275eac-58ef-4e98-8893-1f20f9775729/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDczNjk0OS02YTQwLTRjMjUtODk4ZC0yMzk5ZDk3Zjg1ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ5Mjc1ZWFjLTU4ZWYtNGU5OC04ODkzLTFmMjBmOTc3NTcyOSI6WyJyZWFkIl19LCJleHAiOjE3NDQ3ODU0MDgsIm5iZiI6MTc0NDc4NDgwOH0.mFItg0hTT35fgxEXzhLLS-yukHV_BUErdpin15nXpKM&client=60736949-6a40-4c25-898d-2399d97f85ee&mode=fit","logoId":"49275eac-58ef-4e98-8893-1f20f9775729","isLogoAvailable":true,"helpCenterTitle":"Welcome to the IT Service Desk.","sharedPortalName":"ACC IT Service Desk","userInitialAnnouncementHeader":"You have reached the IT Service Desk.","userInitialAnnouncementMessageWiki":"<p>We assist with IT requests for hardware and software provisioning, equipment issues, and provide support for instructional learning.</p>\n<p>For self-service assistance, please utilize the search and related links to find helpful hints and how-to articles.</p>\n<p>Office hours for the IT Help Desk are Monday to Friday, from 8:00 AM to 5:00 PM. For walk-in support, please visit us at Room 1650 or you can reach us by calling 303-797-5900.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the IT Service Desk.","sharedPortalName":"ACC IT Service Desk","announcementHeader":"You have reached the IT Service Desk.","announcementMessage":"We assist with IT requests for hardware and software provisioning, equipment issues, and provide support for instructional learning.\n\nFor self-service assistance, please utilize the search and related links to find helpful hints and how-to articles.\n\nOffice hours for the IT Help Desk are Monday to Friday, from 8:00 AM to 5:00 PM. For walk-in support, please visit us at Room 1650 or you can reach us by calling 303-797-5900.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9f3830a1-7e37-4f1c-809a-72b51a1dc7bf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDczNjk0OS02YTQwLTRjMjUtODk4ZC0yMzk5ZDk3Zjg1ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmMzgzMGExLTdlMzctNGYxYy04MDlhLTcyYjUxYTFkYzdiZiI6WyJyZWFkIl19LCJleHAiOjE3NDQ3ODU0MDgsIm5iZiI6MTc0NDc4NDgwOH0.K287hdjNJ4CaMcQhswLMlxW_ITv3EVODNwgh5j2V1Vk&client=60736949-6a40-4c25-898d-2399d97f85ee&height=300&mode=fit","bannerMediaApiFileId":"9f3830a1-7e37-4f1c-809a-72b51a1dc7bf","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"aisd","projectId":10007,"serviceDeskId":7,"name":"ACC IT Service Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"63","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[19],"key":""},{"id":"109","name":"Audio/Visual","descriptionHtml":"","callToAction":"Audio/Visual","introHtml":"<p>Get IT help with A/V equipment</p>","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"107","name":"Computers","descriptionHtml":"","callToAction":"Computers","introHtml":"<p>Get IT help with your computer, printer, software, email, remote work, etc.</p>","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"111","name":"Email Request","descriptionHtml":"<p>Please complete the Email Request Form. The exact names of all Distribution Lists and Shared Mailboxes, as well as the email addresses of staff members, can be found in the Outlook Address Book.</p>","callToAction":"Email Request","introHtml":"<p>Submit a request to update distribution list members, shared mailbox access, or other email related item.</p>","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"137","name":"General D2L Help","descriptionHtml":"","callToAction":"General D2L Help","introHtml":"<p>Get Help from D2L</p>","icon":10585,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[35],"key":""},{"id":"115","name":"Hardware/Software Request","descriptionHtml":"<p>Please complete the Hardware/Software Request form. For new hardware or software purchases, use the IT Purchase Request form. For software installations on a Windows computer, sign into <a href=\"https://portal.manage.microsoft.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://portal.manage.microsoft.com</a> to see if the software is available for self-service installation.</p>","callToAction":"Hardware/Software Request","introHtml":"<p>Submit a request for a computer move, computer reassignment, software installation, software update or related item.</p>","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"120","name":"Instuctional Technology Training","descriptionHtml":"","callToAction":"Instuctional Technology Training","introHtml":"<p>Technology training</p>","icon":10467,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[35],"key":""},{"id":"117","name":"IT Purchase Request","descriptionHtml":"<p>Please use this form to submit a hardware or software request to ACC's IT Department. Please review the ACC Procurement Process and Guidelines (<a href=\"https://arapahoe.atlassian.net/wiki/spaces/AISD/pages/5013877/ACC+Software+Procurement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://arapahoe.atlassian.net/wiki/spaces/AISD/pages/5013877/ACC+Software+Procurement</a>) before completing this form.</p>","callToAction":"IT Purchase Request","introHtml":"<p>Submit a request to purchase an IT related item</p>","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"113","name":"Login and Account Help","descriptionHtml":"","callToAction":"Login and Account Help","introHtml":"<p>Get IT help with a user account or login issue, Duo MFA issue, etc.</p>","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"108","name":"Network","descriptionHtml":"","callToAction":"Network","introHtml":"<p>Get IT help with a network connection issue</p>","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"110","name":"New Employee Request Form","descriptionHtml":"<p>Please complete the New Employee Request Form.</p>","callToAction":"New Employee Request Form","introHtml":"<p>Request access to IT related items for a new employee</p>","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"105","name":"Other IT Help","descriptionHtml":"","callToAction":"Other IT Help","introHtml":"<p>Get IT help for an issue not listed here</p>","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"106","name":"Other IT Request","descriptionHtml":"","callToAction":"Other IT Request","introHtml":"<p>Submit a request not listed here</p>","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"112","name":"Phone","descriptionHtml":"","callToAction":"Phone","introHtml":"<p>Get IT help with a landline, mobile, or soft phone issue</p>","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"114","name":"Phone Request","descriptionHtml":"<p>Please complete the Phone Request Form. When requesting a phone number assignment or reassignment, the S-number of the assignees will be required. For new phone number requests, a department FOAP will be required.</p>","callToAction":"Phone Request","introHtml":"<p>Submit a request for a new phone number, phone reassignment, or other phone related item</p>","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"64","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"122","name":"General D2L Help","descriptionHtml":"","callToAction":"General D2L Help","introHtml":"<p>Submit a request for help.</p>","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"135","name":"HR Provisioning","descriptionHtml":"","callToAction":"HR Provisioning","introHtml":"<p>ACCASKHR set as a reporter</p>","icon":10585,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[],"key":""},{"id":"136","name":"Provision a Resource","descriptionHtml":"","callToAction":"Provision a Resource","introHtml":"<p>HR or Other initiated Request to provision a user with a resource</p>","icon":10585,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[],"key":""},{"id":"62","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"134","name":"V2 New Employee Request Form","descriptionHtml":"","callToAction":"V2 New Employee Request Form","introHtml":"<p>Request access to IT related items for a new employee</p>","icon":10585,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"Ask a question"},{"id":34,"name":"Report an issue"},{"id":33,"name":"Submit a request"},{"id":35,"name":"D2L"}],"orderMapping":{"34":[107,108,112,109,113,105],"35":[137,120],"33":[110,111,114,115,117,106],"32":[105],"19":[63]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5ada3659-c6c3-304a-b114-b2515dcef4da","appLinkName":"System Confluence","appLinkUrl":"https://arapahoe.atlassian.net/wiki","spaceKey":"AISD","spaceName":"ACC IT Service Desk","spaceUrl":"https://arapahoe.atlassian.net/wiki/spaces/AISD","isServer":false},"labels":[],"projectKey":"AISD","serviceDeskId":7,"kbLinkDomainURLs":["https://arapahoe.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AISD","userLanguageHeader":"You have reached the IT Support Team.","userLanguageMessageWiki":"<p>If you have reached this site by accident, please return to the main ACC help Center.<br> Please use the self service search to find help hints and how to articles.</p>\n<p>We support IT requests for Hardware and Software provisioning as well as problems with that equipment<br> Office hours for the IT Help Desk are<br> Mon-Fri 8am-5pm.<br> Walkin: Room 1650</p>","defaultLanguageHeader":"You have reached the IT Support Team.","defaultLanguageMessage":"If you have reached this site by accident, please return to the main ACC help Center.\nPlease use the self service search to find help hints and how to articles.\n\nWe support IT requests for Hardware and Software provisioning as well as problems with that equipment\nOffice hours for the IT Help Desk are\nMon-Fri 8am-5pm.\nWalkin: Room 1650","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDczNjk0OS02YTQwLTRjMjUtODk4ZC0yMzk5ZDk3Zjg1ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3ODYwMDgsIm5iZiI6MTc0NDc4NDgwOH0.mxwszX8LEK4My_V8ks8dGSt9P2r1YF9ADGNXnnOeYXk","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"60736949-6a40-4c25-898d-2399d97f85ee","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":117,"projectId":10007,"form":{"name":"IT Purchase Request","descriptionHtml":"<p>Please use this form to submit a hardware or software request to ACC's IT Department. Please review the ACC Procurement Process and Guidelines (<a href=\"https://arapahoe.atlassian.net/wiki/spaces/AISD/pages/5013877/ACC+Software+Procurement\" class=\"external-link\" rel=\"nofollow noreferrer\">https://arapahoe.atlassian.net/wiki/spaces/AISD/pages/5013877/ACC+Software+Procurement</a>) before completing this form.</p>","callToAction":"IT Purchase Request","intro":"<p>Submit a request to purchase an IT related item</p>","instructions":"<p>Please use this form to submit a hardware or software request to ACC's IT Department. Please review the ACC Procurement Process and Guidelines (<a href=\"https://arapahoe.atlassian.net/wiki/spaces/AISD/pages/5013877/ACC+Software+Procurement\" class=\"external-link\" rel=\"nofollow noreferrer\">https://arapahoe.atlassian.net/wiki/spaces/AISD/pages/5013877/ACC+Software+Procurement</a>) before completing this form.</p>","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["IT Purchase Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/117","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/117","calendarParams":{"firstDay":0,"date":"2025-04-16T00:26:48-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5ada3659-c6c3-304a-b114-b2515dcef4da","appLinkName":"System Confluence","appLinkUrl":"https://arapahoe.atlassian.net/wiki","spaceKey":"AISD","spaceName":"ACC IT Service Desk","spaceUrl":"https://arapahoe.atlassian.net/wiki/spaces/AISD","isServer":false},"labels":[],"projectKey":"AISD","serviceDeskId":7,"kbLinkDomainURLs":["https://arapahoe.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDczNjk0OS02YTQwLTRjMjUtODk4ZC0yMzk5ZDk3Zjg1ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDQ3ODYwMDgsIm5iZiI6MTc0NDc4NDgwOH0.mxwszX8LEK4My_V8ks8dGSt9P2r1YF9ADGNXnnOeYXk","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"60736949-6a40-4c25-898d-2399d97f85ee","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2022-10-27T19:33:08.771945Z","publish":{"jira":{"newIssueRequestTypeIds":[117],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[117],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"IT Purchase Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"8c383a7a-820c-4513-a019-76cf1d9d7f45"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"469719a7-5668-4807-a0bc-1ed29d2c320c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"b9732cfb-60be-4b64-ace6-5f0dfc4c0d98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"dcb18b5d-c67c-4f6a-b326-ec905f76bd67"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"be774721-45a9-4010-a3ed-3fe1bc4d3135"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"1ed43199-6918-406b-9ab8-1df1383dc57f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"24828ce2-9d6e-4da4-92bc-69e962cd0957"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Hardware Request"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"93bb09e0-8099-4c7e-b103-761c1cc64800"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"8839c8e7-1d10-4df5-8572-1a233bf5bc2d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"d68e8e90-d12b-437e-8ae2-bccbab05666c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"c976d499-b5fe-4c21-896d-0847e7b6ed46"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"aa813a3d-ad9b-426c-9e2a-2ac2b44e95b7"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Software Request"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"b2670a7f-d139-4a6a-bd4b-f4bf184d6934"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"e62212e5-6511-4ee6-9e82-f6fa3cbacd4f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"d9610351-9550-4d04-aae8-d67daa0ed4ff"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"65c2d1bf-7b90-4300-b931-f757372396cd"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"6dd0443e-737d-4e95-a5fd-71cd9e8f110a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":29},"localId":"c5b8a7a5-df3d-4d8d-93dc-9ef49d16304e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":31},"localId":"8131c137-0877-46de-b13a-e95aa177bce9"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":32},"localId":"afb07eab-d912-455b-abbc-fb0f62014f19"}}]}],"conditions":{"8":{"t":"sh","i":{"co":{"cIds":{"7":["10184"]}}},"o":{"sIds":["3"]}},"11":{"t":"sh","i":{"co":{"cIds":{"9":["1","2"]}}},"o":{"sIds":["4"]}},"26":{"t":"sh","i":{"co":{"cIds":{"25":["1"]}}},"o":{"sIds":["9"]}},"16":{"t":"sh","i":{"co":{"cIds":{"15":["5"]}}},"o":{"sIds":["6"]}},"14":{"t":"sh","i":{"co":{"cIds":{"9":["5"]}}},"o":{"sIds":["5"]}},"20":{"t":"sh","i":{"co":{"cIds":{"7":["10185"]}}},"o":{"sIds":["8"]}},"18":{"t":"sh","i":{"co":{"cIds":{"9":["12"]}}},"o":{"sIds":["7"]}},"30":{"t":"sh","i":{"co":{"cIds":{"7":["10185"]}}},"o":{"sIds":["11"]}},"28":{"t":"sh","i":{"co":{"cIds":{"25":["2"]}}},"o":{"sIds":["10"]}}},"sections":{"12":{"name":"Other Information","conditions":[]},"8":{"name":"Software Request","conditions":["20"]},"4":{"name":"Computer Type","conditions":["11","8"]},"5":{"name":"Tablet Type","conditions":["14","8"]},"10":{"name":"Classroom Number","conditions":["28","20"]},"2":{"name":"Type of Hardware/Software Request","conditions":[]},"7":{"name":"Other - Hardware Request","conditions":["18","8"]},"3":{"name":"Hardware Request","conditions":["8"]},"11":{"name":"Software Request","conditions":["30"]},"9":{"name":"Computer Name","conditions":["26","20"]},"6":{"name":"Other - Tablet","conditions":["16","14","8"]},"1":{"name":"Requester Information","conditions":[]}},"questions":{"34":{"type":"tl","label":"Phone Number","description":"Enter a callback phone number.","validation":{"rq":true},"choices":[],"questionKey":""},"12":{"type":"cm","label":"Computer Type","description":"Select the type of desktop or laptop computer for your purchase request.","validation":{"rq":true},"choices":[{"id":"1","label":"Windows","other":false},{"id":"2","label":"Mac","other":false}],"questionKey":""},"4":{"type":"te","label":"Email Address","description":"Enter the email address of the requester","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"cs","label":"Is the software request for:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"New installation","other":false},{"id":"2","label":"Update to existing software","other":false}],"questionKey":""},"5":{"type":"tl","label":"FOAP","description":"Enter the FOAP of the requester. The required format is 000000-000000-000000.","validation":{"rq":true,"mnc":18,"mxc":20},"choices":[],"questionKey":""},"21":{"type":"pg","label":"Name and Version","description":"Enter the name and version of the software for your purchase request. Separate multiple software apps with a new line.","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"pg","label":"Other Information","description":"Provide any other information that you think may be helpful for IT to complete your request.","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"te","label":"Approver Email Address","description":"Enter the email address of the department's purchasing approver.","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"pg","label":"Instructional Intent/Business Rationale","description":"Describe the instructional goal, problem you are trying to solve, or the opportunity you want to leverage. This description might include a brief overview of why this software is important to the instructional mission or success of the college, the functionality or capability that is needed, and/or any legal requirements that are being addressed. If the software will process/store data please include data elements that will be collected/stored (i.e., will the data include names, Social Security Number, credit card processing, student data, alumni data, etc.).","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"tl","label":"Computer Name","description":"Enter your computer name. If you don't know, enter 'I don't know' or leave blank.","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cm","label":"Type of Purchase Request","description":"Enter the type of purchase request you are submitting.","validation":{"rq":true},"jiraField":"customfield_10104","questionKey":""},"29":{"type":"tl","label":"Classroom Number","description":"Enter the classroom number where the software needs to be installed.","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Name","description":"Enter the name of the requester.","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"pg","label":"Other","description":"Enter other hardware for your purchase request.","validation":{"rq":true},"choices":[],"questionKey":""},"23":{"type":"tu","label":"Software Website","description":"Enter the website for the software for your purchase request.","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"cm","label":"Tablet Type","description":"Select the type of tablet for you purchase request.","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"iPad","other":false},{"id":"2","label":"iPad Pro","other":false},{"id":"3","label":"Microsoft Surface","other":false},{"id":"4","label":"I don't know. I need an IT consultation to decide","other":false},{"id":"5","label":"Other","other":false}],"questionKey":""},"9":{"type":"cl","label":"Type of Hardware","description":"Select the hardware for your purchase request.","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Desktop Computer","other":false},{"id":"2","label":"Laptop Computer","other":false},{"id":"5","label":"Tablet","other":false},{"id":"6","label":"Keyboard","other":false},{"id":"7","label":"Mouse","other":false},{"id":"8","label":"Monitor","other":false},{"id":"9","label":"Docking Station","other":false},{"id":"10","label":"Headset with Microphone","other":false},{"id":"11","label":"Webcam","other":false},{"id":"13","label":"Desk Phone","other":false},{"id":"14","label":"Cell Phone","other":false},{"id":"12","label":"Other","other":false}],"questionKey":""},"17":{"type":"tl","label":"Other Tablet Type","description":"Enter the other type of tablet for you purchase request.","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"cs","label":"Is the software request for:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"My individual computer","other":false},{"id":"2","label":"Classroom computer(s)","other":false}],"questionKey":""}}},"uuid":"8c383a7a-820c-4513-a019-76cf1d9d7f45"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2022-10-27T19:33:08.771945Z","publish":{"jira":{"newIssueRequestTypeIds":[117],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[117],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"IT Purchase Request Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"8c383a7a-820c-4513-a019-76cf1d9d7f45"},"layout":[{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"469719a7-5668-4807-a0bc-1ed29d2c320c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"b9732cfb-60be-4b64-ace6-5f0dfc4c0d98"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"dcb18b5d-c67c-4f6a-b326-ec905f76bd67"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"be774721-45a9-4010-a3ed-3fe1bc4d3135"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":6},"localId":"1ed43199-6918-406b-9ab8-1df1383dc57f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"24828ce2-9d6e-4da4-92bc-69e962cd0957"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Hardware Request"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"93bb09e0-8099-4c7e-b103-761c1cc64800"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"8839c8e7-1d10-4df5-8572-1a233bf5bc2d"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":15},"localId":"d68e8e90-d12b-437e-8ae2-bccbab05666c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":17},"localId":"c976d499-b5fe-4c21-896d-0847e7b6ed46"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"aa813a3d-ad9b-426c-9e2a-2ac2b44e95b7"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Software Request"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":21},"localId":"b2670a7f-d139-4a6a-bd4b-f4bf184d6934"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"e62212e5-6511-4ee6-9e82-f6fa3cbacd4f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":24},"localId":"d9610351-9550-4d04-aae8-d67daa0ed4ff"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":25},"localId":"65c2d1bf-7b90-4300-b931-f757372396cd"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"6dd0443e-737d-4e95-a5fd-71cd9e8f110a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":29},"localId":"c5b8a7a5-df3d-4d8d-93dc-9ef49d16304e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":31},"localId":"8131c137-0877-46de-b13a-e95aa177bce9"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":32},"localId":"afb07eab-d912-455b-abbc-fb0f62014f19"}}]}],"conditions":{"8":{"t":"sh","i":{"co":{"cIds":{"7":["10184"]}}},"o":{"sIds":["3"]}},"11":{"t":"sh","i":{"co":{"cIds":{"9":["1","2"]}}},"o":{"sIds":["4"]}},"26":{"t":"sh","i":{"co":{"cIds":{"25":["1"]}}},"o":{"sIds":["9"]}},"16":{"t":"sh","i":{"co":{"cIds":{"15":["5"]}}},"o":{"sIds":["6"]}},"14":{"t":"sh","i":{"co":{"cIds":{"9":["5"]}}},"o":{"sIds":["5"]}},"20":{"t":"sh","i":{"co":{"cIds":{"7":["10185"]}}},"o":{"sIds":["8"]}},"18":{"t":"sh","i":{"co":{"cIds":{"9":["12"]}}},"o":{"sIds":["7"]}},"30":{"t":"sh","i":{"co":{"cIds":{"7":["10185"]}}},"o":{"sIds":["11"]}},"28":{"t":"sh","i":{"co":{"cIds":{"25":["2"]}}},"o":{"sIds":["10"]}}},"sections":{"12":{"name":"Other Information","conditions":[]},"8":{"name":"Software Request","conditions":["20"]},"4":{"name":"Computer Type","conditions":["11","8"]},"5":{"name":"Tablet Type","conditions":["14","8"]},"10":{"name":"Classroom Number","conditions":["28","20"]},"2":{"name":"Type of Hardware/Software Request","conditions":[]},"7":{"name":"Other - Hardware Request","conditions":["18","8"]},"3":{"name":"Hardware Request","conditions":["8"]},"11":{"name":"Software Request","conditions":["30"]},"9":{"name":"Computer Name","conditions":["26","20"]},"6":{"name":"Other - Tablet","conditions":["16","14","8"]},"1":{"name":"Requester Information","conditions":[]}},"questions":{"34":{"type":"tl","label":"Phone Number","description":"Enter a callback phone number.","validation":{"rq":true},"choices":[],"questionKey":""},"12":{"type":"cm","label":"Computer Type","description":"Select the type of desktop or laptop computer for your purchase request.","validation":{"rq":true},"choices":[{"id":"1","label":"Windows","other":false},{"id":"2","label":"Mac","other":false}],"questionKey":""},"4":{"type":"te","label":"Email Address","description":"Enter the email address of the requester","validation":{"rq":true},"choices":[],"questionKey":""},"24":{"type":"cs","label":"Is the software request for:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"New installation","other":false},{"id":"2","label":"Update to existing software","other":false}],"questionKey":""},"5":{"type":"tl","label":"FOAP","description":"Enter the FOAP of the requester. The required format is 000000-000000-000000.","validation":{"rq":true,"mnc":18,"mxc":20},"choices":[],"questionKey":""},"21":{"type":"pg","label":"Name and Version","description":"Enter the name and version of the software for your purchase request. Separate multiple software apps with a new line.","validation":{"rq":true},"choices":[],"questionKey":""},"32":{"type":"pg","label":"Other Information","description":"Provide any other information that you think may be helpful for IT to complete your request.","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"te","label":"Approver Email Address","description":"Enter the email address of the department's purchasing approver.","validation":{"rq":true},"choices":[],"questionKey":""},"31":{"type":"pg","label":"Instructional Intent/Business Rationale","description":"Describe the instructional goal, problem you are trying to solve, or the opportunity you want to leverage. This description might include a brief overview of why this software is important to the instructional mission or success of the college, the functionality or capability that is needed, and/or any legal requirements that are being addressed. If the software will process/store data please include data elements that will be collected/stored (i.e., will the data include names, Social Security Number, credit card processing, student data, alumni data, etc.).","validation":{"rq":false},"choices":[],"questionKey":""},"27":{"type":"tl","label":"Computer Name","description":"Enter your computer name. If you don't know, enter 'I don't know' or leave blank.","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"cm","label":"Type of Purchase Request","description":"Enter the type of purchase request you are submitting.","validation":{"rq":true},"jiraField":"customfield_10104","questionKey":""},"29":{"type":"tl","label":"Classroom Number","description":"Enter the classroom number where the software needs to be installed.","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Name","description":"Enter the name of the requester.","validation":{"rq":true},"choices":[],"questionKey":""},"19":{"type":"pg","label":"Other","description":"Enter other hardware for your purchase request.","validation":{"rq":true},"choices":[],"questionKey":""},"23":{"type":"tu","label":"Software Website","description":"Enter the website for the software for your purchase request.","validation":{"rq":false},"choices":[],"questionKey":""},"15":{"type":"cm","label":"Tablet Type","description":"Select the type of tablet for you purchase request.","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"iPad","other":false},{"id":"2","label":"iPad Pro","other":false},{"id":"3","label":"Microsoft Surface","other":false},{"id":"4","label":"I don't know. I need an IT consultation to decide","other":false},{"id":"5","label":"Other","other":false}],"questionKey":""},"9":{"type":"cl","label":"Type of Hardware","description":"Select the hardware for your purchase request.","validation":{"rq":true,"mns":1},"choices":[{"id":"1","label":"Desktop Computer","other":false},{"id":"2","label":"Laptop Computer","other":false},{"id":"5","label":"Tablet","other":false},{"id":"6","label":"Keyboard","other":false},{"id":"7","label":"Mouse","other":false},{"id":"8","label":"Monitor","other":false},{"id":"9","label":"Docking Station","other":false},{"id":"10","label":"Headset with Microphone","other":false},{"id":"11","label":"Webcam","other":false},{"id":"13","label":"Desk Phone","other":false},{"id":"14","label":"Cell Phone","other":false},{"id":"12","label":"Other","other":false}],"questionKey":""},"17":{"type":"tl","label":"Other Tablet Type","description":"Enter the other type of tablet for you purchase request.","validation":{"rq":true},"choices":[],"questionKey":""},"25":{"type":"cs","label":"Is the software request for:","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"My individual computer","other":false},{"id":"2","label":"Classroom computer(s)","other":false}],"questionKey":""}}},"uuid":"8c383a7a-820c-4513-a019-76cf1d9d7f45"},"linkedJiraFields":["customfield_10104"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/7?xdm_e=https%3A%2F%2Farapahoe.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI4YmI0YzI4OGVjYjE0ZjVkMjYwMzEzMGY3MmUxZTVlZDAxMzU2YTE3YmI0NWJhNDg4MmEzYjQ4YzMyOGYxZDcxIiwiaXNzIjoiNTQ5YmRmNmQtYmRjYy0zMjA0LTk3YzYtZjE5OWFhYzdkYzRiIiwiY29udGV4dCI6e30sImV4cCI6MTc0NDc4NTcwOCwiaWF0IjoxNzQ0Nzg0ODA4fQ.PmqOI34rU8v_oblSeXr36J86jCgMOTMNQ9lK_edXEmk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjU0OWJkZjZkLWJkY2MtMzIwNC05N2M2LWYxOTlhYWM3ZGM0YiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6ZmFsc2V9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9hcmFwYWhvZS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9hcmFwYWhvZS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJBSVNEIiwiaWQiOiIxMDAwNyJ9fX0sImV4cCI6MTc0NDc4NTcwOCwiaWF0IjoxNzQ0Nzg0ODA4fQ.n3Ohjp2fAUQtuDcB5LiJJKZGM3SS_3wXIFBmz5EPPb0\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://arapahoe.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://arapahoe.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"AISD\\\",\\\"id\\\":\\\"10007\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"AISD\\\",\\\"project.id\\\":\\\"10007\\\",\\\"servicedesk.serviceDeskId\\\":\\\"7\\\",\\\"servicedesk.requestTypeId\\\":\\\"117\\\"}\",\n \"timeZone\":\"America/Denver\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://arapahoe.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=arapahoe","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"37771ba3da8c9a1f37249a8d53034c4610a336c9_lout","baseUrl":"https://arapahoe.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://arapahoe.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"60736949-6a40-4c25-898d-2399d97f85ee","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"143f17cfed18430bb42f7f7a721a2726","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}