Jira Service Management

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The exact names of all Distribution Lists and Shared Mailboxes, as well as the email addresses of staff members, can be found in the Outlook Address Book.","callToAction":"Email Request","introHtml":"Submit a request to update distribution list members, shared mailbox access, or other email related item.","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"115","name":"Hardware/Software Request","descriptionHtml":"Please complete the Hardware/Software Request form. For new hardware or software purchases, use the IT Purchase Request form. For software installations on a Windows computer, sign into <a href=\"https://portal.manage.microsoft.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://portal.manage.microsoft.com</a> to see if the software is available for self-service installation.","callToAction":"Hardware/Software Request","introHtml":"Submit a request for a computer move, computer reassignment, software installation, software update or related item.","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"117","name":"IT Purchase Request","descriptionHtml":"Please use this form to submit a hardware or software request to ACC's IT Department. Please review the ACC Procurement Process and Guidelines (<a href=\"https://arapahoe.atlassian.net/wiki/spaces/AISD/pages/5013877/ACC+Software+Procurement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://arapahoe.atlassian.net/wiki/spaces/AISD/pages/5013877/ACC+Software+Procurement</a>) before completing this form.","callToAction":"IT Purchase Request","introHtml":"Submit a request to purchase an IT related item","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"113","name":"Login and Account Help","descriptionHtml":"","callToAction":"Login and Account Help","introHtml":"Get IT help with a user account or login issue, Duo MFA issue, etc.","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"108","name":"Network","descriptionHtml":"","callToAction":"Network","introHtml":"Get IT help with a network connection issue","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"110","name":"New Employee Request Form","descriptionHtml":"Please complete the New Employee Request Form.","callToAction":"New Employee Request Form","introHtml":"Request access to IT related items for a new employee","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"105","name":"Other IT Help","descriptionHtml":"","callToAction":"Other IT Help","introHtml":"Get IT help for an issue not listed here","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"106","name":"Other IT Request","descriptionHtml":"","callToAction":"Other IT Request","introHtml":"Submit a request not listed here","icon":10525,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[33],"key":""},{"id":"112","name":"Phone","descriptionHtml":"","callToAction":"Phone","introHtml":"Get IT help with a landline, mobile, or soft phone issue","icon":10550,"iconUrl":"https://arapahoe.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[34],"key":""},{"id":"114","name":"Phone Request","descriptionHtml":"Please complete the Phone Request Form. 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